At Kncloset Knswims, we take pride in the quality of our products and aim for complete customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- We accept refund requests only for defective or damaged items.
- To be eligible for a refund, the item must be unused, unworn, unwashed, and in its original packaging with tags attached.
- Refund requests must be made within 7 days of receiving your order.
2. Non-Refundable Items
- Swimwear and intimate apparel cannot be refunded due to hygiene reasons.
- Items purchased on sale or during promotions are final sale and not eligible for a refund.
- Gift cards and digital purchases are non-refundable.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact us at Kncloset@hotmail.com or via WhatsApp at +971 54 281 0256 within 7 days of receiving your order.
- Provide your order number, a description of the issue, and photos of the defective or damaged product.
- Our team will review your request and provide further instructions.
4. Refund Processing
- If your refund is approved, the amount will be credited to your original payment method within 7-10 business days.
- Shipping fees are non-refundable.
- If the refund is due to a defective item, we may cover return shipping costs.
5. Exchanges
- We do not offer direct exchanges. If you need a different item, please place a new order and request a refund for the original purchase if applicable.
6. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
- If there are still issues, contact us at Kncloset@hotmail.com for assistance.
7. Contact Us
For any refund-related inquiries, reach out to us:
📧 Email: Kncloset@hotmail.com
📞 Phone & WhatsApp: +971 54 281 0256